1. Introduction
This Privacy Policy describes how Chopzy (“Chopzy,” “we,” “us,” or “our”), operated by [Legal Entity Name / Founder Name], collects, uses, discloses, and protects personal information of customers (“you,” “your”) who access or use the Chopzy platform, mobile application, or website (collectively, the “Platform”). By using the Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform.
This Policy applies to customers only. Sellers on the Platform are governed by a separate Seller Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
• Name, phone number, email address
• Delivery address(es) and pickup preferences
• Payment information (processed via third-party payment gateways; Chopzy does not store full card/bank details)
• Order history, preferences, and special instructions
• Communications with customer support, including chat logs, call recordings (where applicable), and complaint records
2.2 Information Collected Automatically
• Device information (device type, operating system, unique device identifiers)
• IP address, browser type, and approximate location
• App usage data (pages viewed, time spent, clicks, crash logs)
• Location data (if permission is granted, for delivery accuracy and address suggestions)
2.3 Information from Third Parties
• Payment confirmation data from payment processors
• Delivery status updates from logistics partners
• Information from social media login integrations (if used)
3. Purpose of Collection
We collect and process personal information to:
• Process, fulfill, and deliver orders (including cut-to-order preparation instructions to sellers)
• Verify identity and prevent fraud
• Process payments and refunds
• Communicate order status, promotions, and service updates
• Provide customer support and resolve complaints
• Improve Platform functionality, personalize user experience, and conduct analytics
• Comply with legal, regulatory, tax, and food safety obligations
• Enforce our Terms & Conditions and protect against misuse, fraud, or abuse of the Platform
4. Legal Basis for Processing
Depending on applicable law, Chopzy processes personal data on the basis of: (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, and/or (d) our legitimate business interests, provided such interests are not overridden by your rights.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share information with:
• Sellers, to the extent necessary to prepare and fulfill your order (e.g., cut specifications, delivery address)
• Delivery/logistics partners, to complete delivery
• Payment processors, to process transactions securely
• Service providers, for hosting, analytics, customer support, and communications, under confidentiality obligations
• Legal and regulatory authorities, where required by law, court order, or governmental request, or to protect the rights, property, or safety of Chopzy, its founder, employees, sellers, or the public
• Successors, in connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality protections
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including order history for 12 months for tax, dispute resolution, and legal compliance purposes, unless a longer retention period is required by law. Data no longer required will be securely deleted or anonymized.
7. Data Security
We implement reasonable technical and organizational safeguards (including encryption, access controls, and secure servers) to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and Chopzy cannot guarantee absolute security. Use of the Platform is at your own risk in this respect.
8. Your Rights
Subject to applicable law, you may have the right to:
• Access, correct, or update your personal information
• Request deletion of your account and associated data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
Requests can be made via support email:-customercare@chopzy.co.in . We may require identity verification before acting on such requests and reserve the right to deny requests where permitted by law (e.g., ongoing disputes, legal holds).
9. Cookies and Tracking Technologies
The Platform may use cookies, SDKs, and similar technologies to enhance functionality, remember preferences, and analyze usage. You may control cookie preferences through your device/browser settings; disabling cookies may affect Platform functionality.
10. Children’s Privacy
The Platform is not intended for individuals under the age of [18]. Chopzy does not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
11. Third-Party Links and Services
The Platform may contain links to third-party websites or services not operated by Chopzy. We are not responsible for the privacy practices of such third parties, and this Policy does not apply to their platforms.
12. Limitation of Liability
To the maximum extent permitted by law, Chopzy, its founder(s), directors, officers, and employees shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access to, alteration of, or loss of data, except where such loss results from Chopzy’s gross negligence or willful misconduct. Chopzy’s liability for any data-related claim shall not exceed your order value.
13. Indemnity
You agree to indemnify and hold harmless Chopzy, its founder, employees, and affiliates from any claims, losses, or damages arising from your misuse of the Platform, provision of false or inaccurate information, or violation of this Policy.
14. Cross-Border Data Transfer
Your information may be stored or processed in servers located outside your home jurisdiction, including any state in India. By using the Platform, you consent to such transfer, subject to appropriate safeguards.
15. Changes to This Policy
Chopzy reserves the right to modify this Privacy Policy at any time. Material changes will be notified via the Platform or email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.
16. Governing Law and Dispute Resolution
This Policy shall be governed by the laws of Valsad, Gujarat. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Valsad, or resolved through [arbitration mechanism, if preferred].
17. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact:
Support Email:- customercare@chopzy.co.in